Refund policy

Refund & Return Policy

We want you to be satisfied with your order.

If you are not completely happy with your purchase, most items may be returned within 30 days of delivery if they are unused, unworn, and in original condition.

To request a return or exchange, contact:

support@blacktimbergoods.com

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged or there is an issue with your purchase, contact us and we’ll work to make it right.

Certain items may not be eligible for return, including:

  • Final sale items

  • Used or worn products

  • Sticker packs

Refunds are issued back to the original payment method once the return has been received and inspected.