Shipping policy
Shipping Policy
At Black Timber Goods, we work to get your order packed and shipped as quickly as possible.
Processing Times
Orders are typically processed within 1–3 business days.
During new product releases, holidays, or higher order volume periods, processing times may be slightly longer.
Shipping Rates
Standard Shipping: $6.95
Free shipping on orders over $75.
Shipping rates are calculated and displayed at checkout.
Delivery Estimates
Most domestic orders arrive within 3–7 business days after shipment.
Delivery times may vary depending on carrier delays, weather conditions, holidays, or destination.
Order Tracking
Once your order ships, tracking information will be sent automatically by email.
Incorrect Addresses
Please verify your shipping information before placing your order. Black Timber Goods is not responsible for orders delivered to incorrectly entered addresses.
Lost or Stolen Packages
If a package is marked as delivered but cannot be located, please contact the shipping carrier first. If additional assistance is needed, contact us and we’ll do our best to help.
Questions
For shipping questions or support: